TERMS OF SERVICE

Last Updated: August 14, 2026

These Terms of Service govern your use of the Batana Luxe website and your purchase of products from Batana Luxe.

By accessing our website or purchasing from us, you agree to these Terms of Service.

Online Store

Batana Luxe operates an ecommerce store offering personal-care products and related merchandise.

We reserve the right to modify products, pricing, descriptions, availability, and website content at any time, subject to applicable law and commitments already made in completed transactions.

Product Information

We make reasonable efforts to accurately present our products.

Batana Luxe 100% Batana Oil is an unrefined natural product. Natural variations in color, aroma, texture, and consistency may occur.

Product photographs and displays may appear somewhat different depending on lighting, photography, screen settings, and natural product variation.

Product Use

Customers are responsible for reviewing product ingredients and determining whether a product is appropriate for their individual use.

Discontinue use if irritation or an unwanted reaction occurs.

Information provided by Batana Luxe is intended for general product and educational purposes and is not intended as medical advice, diagnosis, or treatment.

Questions concerning a medical condition should be directed to an appropriate healthcare professional.

Orders

Submitting an order does not necessarily constitute final acceptance of that order.

We reserve the right, subject to applicable law, to refuse or cancel an order for legitimate reasons, including:

• Suspected fraud

• Pricing or listing errors

• Product unavailability

• Payment problems

• Shipping restrictions

• Orders appearing to be placed for unauthorized resale or misuse

If we cancel a paid order, the applicable amount will be refunded.

Pricing

Prices are shown in U.S. dollars unless otherwise indicated.

Applicable taxes, shipping charges, and other amounts will be presented during checkout where required.

Product prices, bundle prices, promotions, and other offers may change prospectively without notice.

Price changes will not alter the amount already agreed to for a completed purchase except where permitted by law, such as correction of an obvious error before an order is accepted.

Shipping

Shipping is governed by our Shipping Policy.

Batana Luxe currently offers free U.S. shipping on qualifying orders of $50 or more.

Orders below the qualifying threshold are subject to applicable shipping charges presented at checkout.

Returns and Refunds

Returns, damaged-product claims, cancellations, and refunds are governed by our Refund & Return Policy.

Nothing in these Terms limits consumer rights that cannot lawfully be waived.

Natural Product Characteristics

Batana Oil is a natural product.

Differences in color, aroma, texture, firmness, or consistency may occur between batches or as a result of temperature changes.

Such natural variation does not necessarily mean that a product is defective.

Intellectual Property

The Batana Luxe name, branding, logos, website design, photographs owned by Batana Luxe, product descriptions, graphics, and other original content are protected by applicable intellectual-property laws.

You may not reproduce, distribute, commercially exploit, or create unauthorized derivative works from protected Batana Luxe content without permission.

Customer Content and Reviews

If you submit a review, photograph, video, comment, or other content to Batana Luxe or through functionality provided for Batana Luxe reviews, you represent that you have the right to submit that content.

Any permissions governing our use of review content will also be subject to the applicable terms presented when the content is submitted.

You may not submit content that is unlawful, fraudulent, abusive, infringing, intentionally misleading, or that violates another person's rights.

Prohibited Uses

You may not use our website:

• For unlawful purposes

• To commit or facilitate fraud

• To interfere with website security or operation

• To distribute malware or malicious code

• To unlawfully scrape or harvest information

• To infringe intellectual-property rights

• To impersonate another person

• To submit intentionally false or misleading information

Third-Party Services

Our store may rely on third-party services for ecommerce, payments, shipping, customer reviews, analytics, marketing, and other business functions.

Third-party services may be governed by their own terms and privacy practices.

To the extent permitted by law, Batana Luxe is not responsible for third-party websites or services outside our control.

Website Availability

We work to maintain a reliable website but do not guarantee that the website will always operate without interruption, delay, or error.

We may temporarily suspend or restrict access to portions of the website for maintenance, security, upgrades, or circumstances outside our reasonable control.

Disclaimer

To the extent permitted by applicable law, the website and its content are provided for general informational and commercial purposes.

Nothing on the website constitutes medical advice, diagnosis, or treatment.

Any warranties, protections, or rights that cannot legally be excluded remain unaffected.

Limitation of Liability

To the maximum extent permitted by applicable law, Batana Luxe will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Batana Luxe harmless from claims, losses, or expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another party's rights.

Governing Law

These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Changes to These Terms

We may update these Terms periodically.

Changes will apply prospectively from the effective date shown in the updated Terms, except as otherwise required by law.

Contact Us

Questions about these Terms may be directed to:

Batana Luxe
3023 Altama Ave, Suite 800
Brunswick, GA 31520
United States

Email: info@batanaluxe.com