SHIPPING POLICY

Last Updated: August 14, 2026

Batana Luxe carefully prepares orders for shipment and provides tracking information whenever available.

Free U.S. Shipping on Orders $50+

Batana Luxe offers FREE U.S. SHIPPING ON ORDERS OF $50 OR MORE.

Orders with a qualifying subtotal of $50 or more automatically receive free shipping within eligible United States destinations.

No promotional code is required.

Orders below $50 are charged the applicable shipping rate shown at checkout.

Order Processing

Orders are generally processed within 1–2 business days.

Business days generally exclude weekends and federal holidays.

During periods of unusually high order volume, product launches, severe weather, holidays, or other circumstances outside our control, processing may take longer.

Estimated Delivery

After your order has been transferred to the shipping carrier, U.S. delivery is generally estimated at 3–7 business days.

Delivery times are estimates and are not guarantees.

Actual delivery times may vary depending on your location, carrier service, weather, holidays, and circumstances outside Batana Luxe's control.

Order Tracking

When tracking is available, tracking information will be sent using the contact information provided with your order.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us immediately.

We will make reasonable efforts to correct an address if the order has not yet entered fulfillment or been transferred to the shipping carrier. We cannot guarantee that an address can be changed after an order has been processed.

Additional shipping charges resulting from an incorrect customer-provided address, returned package, or requested reshipment may be the customer's responsibility.

Lost or Delayed Packages

Carrier delays can occasionally occur.

If your tracking information shows an unusual delay or your package appears to be lost, please contact us so we can help investigate the shipment with the carrier.

If a shipment is confirmed lost, we will review the circumstances and determine the appropriate replacement or refund resolution.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check the delivery location and surrounding areas.

2. Check with other household members.

3. Check with neighbors, building management, front desk, or mailroom when applicable.

4. Contact the shipping carrier.

5. Contact Batana Luxe if you are still unable to locate the shipment.

We will make reasonable efforts to assist with delivery issues.

Damaged Shipments

If your package arrives damaged, leaking, or otherwise compromised, please photograph the product and shipping packaging and contact us promptly.

Please retain the product and packaging while we review your claim.

International Shipping

Batana Luxe currently focuses on shipping within the United States.

Additional international destinations may be introduced in the future.

Contact Us

For shipping questions or assistance, contact:

Batana Luxe
3023 Altama Ave, Suite 800
Brunswick, GA 31520
United States

Email: info@batanaluxe.com

Please include your order number when contacting us regarding an existing order.