PRIVACY POLICY

Last Updated: August 14, 2026

Batana Luxe respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect information when you visit our website, make a purchase, communicate with us, or otherwise interact with Batana Luxe.

Information We Collect

Depending on how you interact with our store, we may collect information including:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

• Order and transaction information

• Products viewed or purchased

• Shopping-cart activity

• Customer-service communications

• Device and browser information

• IP address

• Website usage and interaction information

• Marketing preferences

Payment information may be processed by Shopify and applicable payment providers rather than being stored directly by Batana Luxe.

How We Use Information

We may use information to:

• Process and fulfill orders

• Accept and process payments

• Provide shipping and tracking information

• Communicate regarding orders

• Provide customer service

• Detect and prevent fraud or misuse

• Maintain and improve our website

• Understand store performance

• Personalize customer experiences where permitted

• Send marketing communications where permitted

• Request genuine product reviews

• Comply with legal and regulatory obligations

• Protect Batana Luxe, our customers, and others

Shopify

Our online store is powered by Shopify.

Shopify processes certain information necessary to provide the ecommerce platform, checkout, payment, security, and related services used by our store.

Information processed by Shopify may also be subject to Shopify's applicable privacy practices.

Service Providers

We may share information with service providers that help us operate our business, including providers involved in:

• Ecommerce hosting

• Payment processing

• Shipping and fulfillment

• Email communications

• Customer reviews

• Analytics

• Advertising and marketing

• Fraud prevention

• Customer support

We disclose information to service providers as reasonably necessary for them to provide services to us and subject to applicable legal requirements.

Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies.

These technologies may be used to:

• Operate the online store

• Maintain shopping-cart functionality

• Remember preferences

• Analyze website usage

• Improve website performance

• Prevent fraud

• Measure marketing performance

• Support advertising and marketing where permitted

Your browser or device may provide controls that allow you to manage certain cookies or tracking technologies.

Advertising and Analytics

Batana Luxe may use analytics and advertising services to understand how visitors interact with our website and to measure the effectiveness of our marketing.

As our advertising and analytics services change, we may update this Privacy Policy to accurately describe our practices.

Marketing Communications

If you opt in to marketing communications, we may send you product information, educational content, product launches, announcements, promotions, and other Batana Luxe communications.

You may unsubscribe from marketing emails by using the unsubscribe link included in those communications.

Transactional communications concerning your orders may still be sent when necessary.

Customer Reviews

Batana Luxe may use third-party services, including Judge.me, to collect and display customer reviews.

If you voluntarily submit a product review, rating, photograph, video, or other user-generated content, information you choose to make public may be displayed on our website or through the applicable review service.

Information Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal, tax, accounting, or regulatory obligations.

Information Security

We use reasonable administrative and technical measures, together with security functionality provided by our ecommerce and service providers, to protect personal information.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

Children's Privacy

Our website and products are not directed toward children for the purpose of collecting their personal information.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

Your Privacy Choices

Depending on where you live, applicable law may provide you with certain rights regarding your personal information.

These rights may include, where applicable, the ability to request:

• Access to certain personal information

• Correction of inaccurate information

• Deletion of certain information

• Information about how personal information is used or disclosed

• Other choices provided under applicable privacy law

We may need to verify your identity before completing certain requests.

Your Privacy Choices Page

Batana Luxe may provide a separate Your Privacy Choices page or mechanism through Shopify to allow customers to exercise certain privacy choices where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, technology, service providers, legal obligations, or practices.

When we update this policy, we will revise the "Last Updated" date above.

Contact Us

For privacy questions or requests, contact:

Batana Luxe
3023 Altama Ave, Suite 800
Brunswick, GA 31520
United States

Email: info@batanaluxe.com