Refund policy

REFUND & RETURN POLICY

Last Updated: August 14, 2026

At Batana Luxe, we want you to feel confident when purchasing from us. Because our products are personal-care products, we maintain return standards designed to protect product quality, safety, and integrity.

30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a standard return, the product must be:

Unused and unopened
In its original packaging
In the same condition in which it was received
Accompanied by proof of purchase

Please contact us before returning any merchandise. Returns sent without prior authorization may not be accepted.

Opened or Used Products

Because Batana Luxe products are intended for personal hair, scalp, beard, and grooming use, opened or used products generally cannot be returned for hygiene and product-integrity reasons.

We encourage you to review the product description, ingredients, usage information, and FAQs before purchasing.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, leaking, defective, or you receive the wrong item, contact Batana Luxe as soon as possible.

Please provide your order information and photographs of the product and packaging when requested.

We will review the situation and, when appropriate, arrange a replacement, refund, or other resolution at no additional cost to you.

Please do not discard damaged merchandise or packaging until we have reviewed your claim.

Natural Product Variations

Batana Luxe 100% Batana Oil is an unrefined natural product.

Natural variations in color, aroma, texture, and consistency may occur and do not necessarily indicate that the product is damaged or defective.

Changes in temperature may also affect the firmness or softness of the product.

Return Shipping

For approved standard returns that are not the result of our error, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

If the return results from an incorrect, damaged, or defective order for which Batana Luxe is responsible, we will provide an appropriate resolution without requiring the customer to bear the applicable return cost.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method.

Processing times after we issue a refund may vary depending on your bank, credit-card issuer, or payment provider.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests made before the order has been processed or shipped.

Once an order has entered fulfillment or has shipped, it may no longer be possible to cancel it.

Final Sale Items

Products specifically identified as Final Sale at the time of purchase are not eligible for standard returns unless they arrive damaged, defective, or incorrect.